You can easily track your order in two ways:
Email Notifications:
After placing your order, you'll receive an email with your order confirmation and a tracking link.
Once your order is shipped, you'll receive another email with the tracking number and a link to track your package in real-time.
Account Dashboard:
If you have an account with us, simply log in and go to the Track your Orders section.
From there, you can view the details of your order, including the tracking information, and follow your package's journey from our warehouse to your doorstep.
If you have any trouble tracking your order, feel free to contact our customer service team for assistance.
We are committed to ensuring your satisfaction.
If you are not completely happy with your purchase, you can request a return within 30 days of receiving the item.
Return Conditions:
The item must be unused and in its original condition.
The item should be in its original packaging with all tags intact.
A proof of purchase or order number is required.
Return Process:
Please contact our customer service at sales@prettyfinehome.com
to initiate your return request.
Our customer service team will respond within 24 hours and provide you with the return address and instructions.
Send the item back to us, including your order information in the package.
Once we receive and inspect the item, we will process your refund or exchange within 10 business days.
Return Shipping Costs:
If the return is due to a quality issue or if we sent the wrong item, we will cover the return shipping costs.
For other reasons (such as a change of mind), the customer is responsible for return shipping costs.
Refund Method:
Refunds will be issued to the original payment method.
Processing times may vary depending on the payment provider.
Please note that the following items are not eligible for returns:
Sale items
Custom or personalized items
If you have any questions, feel free to contact our customer service team.
If you need to return or exchange an item, we’ve made the process simple:
Determine the Reason：
Customer-related reasons (e.g., not satisfied, wrong size).
Product-related issues (e.g., defective, damaged, wrong item received).
Contact Us:
Please reach out to our customer service team at sales@prettyfinehome.com with your order number and reason for return or exchange.
We will provide you with instructions for the return process, including a return shipping label if applicable.
Return Instructions:
You will receive specific return instructions, including the appropriate return address and shipping label.
If the return is due to a product issue, we will cover the shipping cost.
Otherwise, return shipping fees may apply depending on the reason for return.
Return Processing:
Once the returned item reaches our warehouse, it will be inspected.
If eligible, we will process your refund or exchange within 5 business days.
For exchanges, we will ship the new item once the return is processed.
Refund/Exchange:
Refunds will be issued to your original payment method.
Exchanges will be processed with a new shipment of the correct item.
If you have any further questions, feel free to contact our customer support team. We’re here to help!
Once an order has been placed, we start processing it immediately to ensure timely delivery.
However, if you'd like to change or cancel your order, please contact our customer support as soon as possible.
We'll do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed or shipped.
If your order has already shipped, you may need to follow our return process after receiving the item.
Yes, we are proud to offer a
five-year warranty on all of our products.
This warranty covers any defects in materials and workmanship under normal use during the warranty period. If a product is found to be defective, we will repair or replace it at no extra charge.
To initiate a warranty claim, please contact our customer service team at sales@prettyfinehome.com with your order number and a description of the issue.
Our team will guide you through the process to ensure your product is repaired or replaced promptly.
Our goal is to provide you with high-quality, reliable products and excellent customer service!
We accept the following payment options:
· PayPal
· Visa
· MasterCard
· Apple Pay
· Google Pay
For secure and easy checkout, choose your preferred method at the time of purchase.
To apply a discount code, follow these steps:
1. Add the items you wish to purchase to your cart.
2. Proceed to the checkout page.
3. On the right-hand side of the checkout page, under the order summary, you'll see a field labeled 'Discount code' or 'Promo code.'
4. Enter your discount code into the box and click 'Apply.'
5. The discount will be applied to your total, and you'll see the updated price before completing your purchase.
Make sure your code is valid and hasn't expired!
You can check out as a guest for a quick and easy shopping experience.
However, we highly recommend creating an account and subscribing to our emails to be the first to know about our latest promotions and new product launches.
With an account, you can also track your orders and manage your preferences more easily.